Desk Side Support Service
Always by your side
Our Desk Side Support is the ideal solution if you’d like to access support at any time and without delay, but don’t wish to employ your own IT support staff – for example, during holiday absences or as a temporary solution. Our specialists integrate seamlessly into your team and are available to assist you at all times.
Workstation support, rollouts, troubleshooting — all from a single source. With the quality of your own IT department, but without the need for additional permanent staff.
Contact us for a package that we’ll tailor precisely to your needs, whether on-site, remote or hybrid.
At a glance
Available at all times, flexibly scalable to suit your needs
In-house specialists provided by Desk Side Support, acting as part of your team
Your IT infrastructure perfectly under control
In-house support without adding to your headcount
In the vicinity of our European headquarters, TGS was responsible for desk-side support and end-user support over an extended period. Key factors in this success were their strong service focus, reliable communication and the ability to proactively share knowledge with other IT teams. Issues were recorded in a structured manner, tracked accurately and consistently seen through to completion. The collaboration was professional, efficient and provided a noticeable relief for our end users. TGS is a strong partner for demanding DSS environments in international organisations.